TERMS + CONDITIONS
MFY.SE offers a flat shipping rate of 89 SEK for purchases up to 799 SEK, with FREE SHIPPING beyond that (within Europe/EU), as long as the package weighs under one (1) kg and does not exceed the packaging dimensions according to Swedish PostNord's standards. Weights over one (1) kg and/or exceeding shipping dimensions generate higher shipping costs, which are determined based on the specific case. Once the goods have left our studio, the responsibility for delivery passes to the shipping company that delivers your order, in this case mainly PostNord. MFY.SE cannot provide any delay guarantee for goods that are not in stock at the time of order or for goods that have left our studio. This means that the total delivery time before the product reaches you may be longer than what may be stated as normal for the shipping method.
ORDER
Orders are placed on our website MFY.SE. If you have questions about how to order, you are welcome to email us at hello [at] mfy.se. Completed order means that you accept our terms and conditions of purchase and agree to the registration of your name and social security number or corporate identity number in our customer register. A purchase agreement is only made when we have confirmed the order by sending an order confirmation to the email address you provided. We reserve the right to correct orders if delivery cannot be made for any reason, and if you have placed multiple orders, we reserve the right to combine your orders and deliver them in one package, if possible.
PRICES AND PRODUCTS
Prices are stated in SEK, including VAT. The product images on the website do not guarantee the exact appearance and character of the item. We reserve the right for any errors in the product information and reserve the right to change product information and prices without prior notice. MFY.SE reserves the right for any errors in price and product information or otherwise on the website. In the event of any errors, MFY.SE reserve the right to correct this afterwards. We reserve the right for price adjustments, final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.
PERSONAL DATA / MEMBERSHIP
In connection with your order and/or account registration in connection with, for example, membership, you consent to us storing and using your data in our business to fulfil and provide the service you can expect from us. All personal data processing takes place in accordance with the Personal Data Act (PUL) and the General Data Protection Regulation. The information you provide about yourself is used by MFY.SE and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. We reserve the right to cancel orders that contain incorrect personal data or where the customer has payment defaults.
COPYRIGHT
All content on this website, such as text, graphics, logos and images, is the property of MFY.SE or our suppliers and is protected by Swedish and international copyright laws.
PAYMENT, FREIGHT AND DELIVERY
MFY.SE normally handle your order within 24 hours (weekdays excluding holidays) from the time the order until the item leaves our warehouse, provided that we have the item in stock. KLARNA: in order to be able to offer you Klarna's payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can choose your payment methods, and customise them for you. Your personal data that is shared is processed according to Klarna's data protection information.
MFY.SE offer a fixed shipping rate of 35 SEK for purchases up to 499 SEK, within Sweden. Free shipping above that, as long as the package weighs less than one (1) kg and does not exceed the packaging dimensions according to PostNord's standards. Within Europe/EU; flat shipping rate of 89 SEK for purchases up to 799 SEK, then free shipping above that, as long as the package weighs under one (1) kg and does not exceed the packaging dimensions according to PostNord's standards.
Weights over one (1) kg and/or exceeding shipping dimensions generate higher shipping costs, which are determined based on the specific case.
Once the goods have left our studio, the delivery responsibility is transferred to the shipping company that delivers your order, in this case mainly PostNord. MFY.SE cannot provide a delay guarantee for goods that are not in stock at the time of ordering or for goods that have left our studio. This means that the total delivery time before the product reaches you may be longer than what may be stated as normal for the shipping method.
RIGHT OF CANCELLATION AND RETURN
As a customer, you always have a 14-day right of withdrawal according to LODA – the Act on Distance Contracts and Off-Premises Contracts. The withdrawal period starts from the day you receive the goods. When returning, the item needs to be returned in unchanged condition in order for you as a customer to receive a full refund, i.e. unused, labels left and in its packaging/bag/box it came in. Email us at hello[at]mfy.se before any return, we need the following information:
1. Order number (found in your order confirmation, on the delivery note or invoice).
2. Your name and contact details.
3. The number and name of the products that are to be returned.
MFY.SE must confirm that the return has been approved and that the withdrawal period has not passed before the return begins. The customer is responsible for the return costs according to traceable package, and the item is the customer's responsibility until it reaches us. Returns may not be sent as cash on delivery. Return address: M F Y, c/o DESIGNLAND, Österlånggatan 29, 111 31 Stockholm, Sweden. Write the order number of the purchase on the outside of the package.
REFUND
Once we have received and checked the returned item and it meets the criteria for returned item, we will refund the full purchase price as soon as possible, but no later than within 30 days. MFY.SE do not pay the return cost. If you have paid by invoice/Klarna, they will handle the refund. If you have paid by card, we will credit the return amount on your card.
UNCLAIMED PACKAGE
We reserve the right to charge costs for handling that arise in the event of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of 250 SEK if a package is not collected. The item is at the post office for 14 days before it is returned to us. Therefore, please note that if you regret a purchase and want to return the product, you must first collect the package and then return it as above.
COMPLAINTS
If you have received a defective or missent item, please email us immediately at hello[at]mfy.se. Describe the fault as comprehensively as possible and feel free to attach two or three pictures. Complaints should be made in accordance with the instructions you receive from us. In the event of a dispute, we follow the recommendations of the National Board for Consumer Disputes.